If you are not completely satisfied with your purchase, you can follow our simple return policy as outlined below. Simply follow the below steps to complete, you can send the item(s) back to us in accordance with our terms & conditions. Returns sent without an RMA number will not be accepted and therefore, not refunded.
 
Returns step by step guide:
1) Contact us immediately via phone or e-mail to receive an RMA number. Provide us with your order number.

2) Enter the problem and whether you would like a refund or replacement.

3) We will get back to you with an RMA number and return address.

4) Send your item(s) back to us with RMA number.

8) Once the item(s) are received we will quality check and approve the refund or replacement

9) In the case of a refund we will refund you to your card, and send a product replacement immediately with a confirmation email of dispatch in the case of a replacement.

10) The return process is now complete.
 
All returns must be in accordance with our terms & conditions:
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. Please note that the returned item is your responsibility until it reaches us, we therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise. We are not liable for items that do not arrive with us or are deemed lost by your courier and no refunds will be given on items that do not arrive back with us. Should a problem arise with your sent item and you have used a signed/tracked courier service, they will be able to help locate the item. We will issue a full product refund on receipt, or exchange the item for a different length / colour if preferred. Please note:  This does not apply to items that have been opened and in any way tried on or used in accordance with Hygiene legislation. In accordance with Hygiene Legislation and our Terms & Conditions, the return of hair products is not accepted should the item show evidence of being opened or in any way tried on, used or worn. Upon quality inspection, should an item be returned to us in any of these stated conditions, an online credit will be issued to your account for you to use, not a refund. The returned product must be un-opened and in the same condition as when you received it. All packaging and labels must be in tact and in no way cut or damaged. All returns must comply with these guidelines and will undergo a quality inspection upon their return. If you require a different product (rather than a different length or colour of the same product) you will need to place a new order online and return the original item for a refund. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.