Orders
You can Order Products in the following ways:
1. Online via this website
2. By email
When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email should there be any problems. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.
SUPERMODELHAIREXTENSIONS.COM may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
All new Orders are deemed separate and each is treated individually.
Price
The price for each Product is shown on SUPERMODELHAIREXTENSIONS.COM
We always try to make sure that the prices on SUPERMODELHAIREXTENSIONS.COM are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify
Prices are quoted on SUPERMODELHAIREXTENSIONS.COM in US dollars - outside the US your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in US dollars and SUPERMODELHAIREXTENSIONS.COM cannot be held responsible for any loss due to exchange rate fluctuations.
Customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
Payment
You must pay for your Order before it is delivered and you can do so by one of our payment options provided.
Credit Card Orders may be processed online, or by telephone, using a credit or PayPal (currently VISA, MasterCard, American Express). We aim to debit money from your account within one working day after receiving your Order.
To ensure that shopping online is secure, your credit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
Your credit card company may also do security checks to confirm it is you making the Order.
All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs. Availability
We try to keep SUPERMODELHAIREXTENSIONS.COM as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.
Delivery
SUPERMODELHAIREXTENSIONS.COM delivers to destinations inside and outside the US.
You will be notified of the delivery costs automatically before you submit your credit card details.
Delivery outside the US may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your Products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and SUPERMODELHAIREXTENSIONS.COM are not responsible for them.
SUPERMODELHAIREXTENSIONS.COM aims to deliver Products to destinations in the US with a 7-10 business day delivery in most circumstances.
We will make every effort to deliver within the time stated on SUPERMODELHAIREXTENSIONS.COM but we will not be liable for any loss caused to you by late delivery.
If the Products are not delivered within the estimated delivery time, which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible. We cannot be held liable for items that do not arrive in the estimated time frame. All orders once departing from our warehouse are then held responsible by the courier.
Please Order from SUPERMODELHAIREXTENSIONS.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as SUPERMODELHAIREXTENSIONS.COM cannot be responsible for this.
This does not affect your statutory rights as a consumer.
IMPORTANT INFORMATION FOR DELIVERIES: USA & CANADA
Standard Delivery only - approx. 7-10 business days*.
Cost subject to weight **
Australia & Rest of World
Standard Delivery Only - approximately 7-10 business days*
Cost subject to weight**
* Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note ALL orders require a signature on receipt. Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
